Frequently Asked Questions

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FAQ

Frequently Asked Questions

Find answers to the most common questions about our services, appointments, and facilities. If you can't find what you're looking for, please don't hesitate to contact us.

We provide general consultations, medical diagnostic and laboratory testing, emergency response, and specialized treatment care. Our services include:

  • General Medical Consultations
  • Diagnostic Laboratory Testing
  • Emergency Medical Response
  • Specialized Treatment Care
  • Dental Services
  • Ultrasound and Imaging
  • Nursing Services
  • Pathology Testing

Visit our Services page for a full listing.

Walk-ins are always welcome for general consultations and emergency care. However, booking an appointment in advance helps minimize waiting time for specialist appointments.

Appointment Options:

  • Walk-in: Available for general consultations
  • Emergency: No appointment needed, 24/7 available
  • Specialist: Advanced booking recommended
  • Online Booking: Available through our website

Book an appointment today or call us for assistance.

Most routine laboratory test results are completed on the same day within a few hours. Specialized tests may take additional time depending on the procedure.

2-4 Hours Routine Blood Tests
4-6 Hours Urine Analysis
24-48 Hours Specialized Tests
2-3 Days Cultures & Complex Tests

We are located in Utaani, Wete-Pemba and serve the surrounding communities with quality healthcare services.

Address Utaani, Wete-Pemba
Phone (+245) 592 1125
Email info@citizenpolyclinic.com
Working Hours Mon-Sat: 8AM - 8PM

Visit our Contact page for more details and a contact form.

We accept various insurance plans to make healthcare accessible to all our patients. Please check with our front desk for specific coverage details.

  • National Health Insurance Fund (NHIF)
  • Private Health Insurance Plans
  • Corporate Medical Insurance
  • Self-pay Options Available

For more information about insurance and payment options, contact our billing department.

Yes, we provide 24/7 emergency medical services. Our emergency department is fully equipped and staffed with experienced professionals ready to handle urgent medical situations.

Emergency Hotline: (+245) 592 1125
  • 24/7 Emergency Response
  • Ambulance Services Available
  • Trauma Care
  • Emergency Surgery

Still Have Questions?

We're here to help! Contact us directly and our team will assist you with any inquiries.